Customer contract and record

​Customer contract/agreement

Application shall be accompanied by a copy of the contract/agreement, which constitutes the complete agreement for instruction of students/customers. A copy of the form must be submitted to the department for approval with the original application and will be kept on file. Since the contract/agreement is unique to each driving school, a standardized form is not available from the department.

To be approved, the contract/agreement form required by Wisconsin State Statute 343.71(1m)(b) shall:

  • Be consecutively numbered
  • Indicate date of application
  • Identify school name
  • Indicate the type(s) of lessons, lectures, tutoring or instruction to be given
  • Fee to be charged or the word "none" if no charge
  • Contain the statement, "This constitutes the entire agreement between the school and the customer or student and no verbal statement or promises will be recognized"
  • Have the signature of the customer
  • If the student is under the age of 18, have the signature of the student's parent or guardian
  • List the address of the student
  • Have signature of the owner of the school or his/her authorized representative

A driver school may not instruct a student until a contract/agreement in a form approved by the department has been completed and signed by all parties.

A contract/agreement may not guarantee the issuance of a Wisconsin driver license.

No licensee may agree to give unlimited driver lessons, nor represent or agree, orally or in writing, or as part of an inducement (lure) to sign any agreement, to give instructions until the student obtains an operator's license.

No agreement may contain a "no refund" clause. It may include the following: "The school will not refund any tuition or part of tuition if the school is ready, willing and able to fulfill its part of the agreement."

Customer record cards

Each school must develop a form (paper and/or computer) to record student information. A standard form is not available from the department. A copy of the form developed by the school must be submitted for approval with the school driver license application.

The records shall be in the form of an individual student record for each person listed in the records. Each record shall indicate:

  • Name: last, first and middle initial
  • Home address
  • Date of birth
  • Contract/agreement number
  • Dates, types, duration and fees charged for lecture, tutoring, period of instruction or other service relating to instructions in the operation of motor vehicles
  • Name and license number of the instructor who gave each lesson or period of instruction or service relating to instruction in the operation of motor vehicles, and identification of the vehicle in which any behind-the-wheel instruction was given.
  • Schools participating in the Cooperative Driver Testing Program under WI Admin Code Trans 105.015​ shall also record the knowledge and high signs scores for all tests attempted in the student record.

For more information

Driver Training Schools
P.O. Box 7920
Madison WI 53707-7920

Email dotdrvrtrnschool@dot.wi.gov  
Phone (608) 264-7495
Fax (608) 223-7705