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Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce. | |
DMV Wait Times
Calendar year-to-date 2018 | Percent of DMV service center customers served within 20 minutes | 77.5 | 80.0 | |
| Despite a 2 percent increase in daily traffic, 2018 has held at approximately 2 percentage points below the target of 80 percent. | 7/2018 |
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DMV Electronic Services
Calendar year 2017 | Number of DMV electronic service transactions | 6.1 mil. | 5.06 mil. |
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| Electronic services usage is trending in line with our two percent per year increase goal with a continued increase in online plate renewals. | 4/2018 |
DMV Driver License Road Test Scheduling
Calendar year-to-date 2018 | Available tests as a percent of estimated demand | 98.0 | 90.0 |
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| DMV has continued the annual trend of achieving 90 percent or higher service levels that began in 2014. | 7/2018 |
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DMV Phone Service
Calendar year- to-date 2018 | Percent of DMV phone calls answered within two minutes | 64.4 | 80.0 | |
| Calendar year 2018 service rates are trending up, on pace to meet or surpass the 2017 service levels. | 7/2018 |
