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Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.
DMV Wait Times
Calendar year 2023 | Percent of DMV service center customers served within 20 minutes | 91.53
| 80.0 |
 |

| While customer traffic continues to remain slightly lower overall as a result of the COVID-19 pandemic, quarter two had a decrease of approximately 2%. The road test waiver and online driver license renewal pilots are also reducing demand for in-person service. With these lower in-person customer volumes, we have served over 80% of our customers within 20 minutes for each quarter this year. | 7/2023
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DMV Electronic Services Calendar year 2022
| Number of self-serve electronic transactions | 1,101,173 | 1,076,000 |
 |
 | 2022 usage was 12.4% higher than 2021, which in turn was 38.6% higher than 2020.
| 4/2023
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Calendar year 2023 | Available tests as a percent of estimated demand | 100 | 90.0 |
|
 | The DMV has maintained the annual trend of achieving 90% or higher service levels. This is largely due to using improved projection models to better estimate our customers' needs. | 7/2023 |
DMV Phone Service Calendar year 2023 | Average wait time of DMV phone calls
| 1:55
| 3:30 |
| 
| DMV implemented a new phone system in 2021, which allows a more accurate measurement of wait time. DMV efforts have continued the overall reduction in wait times that began in quarter three of 2021, resulting in an average wait time of 1:55 for quarter two of 2023.
| 7/2023 |
DMV Email Service Calendar year 2023 | Percent of DMV emails answered within 24 hours | 91.4
| 80.0 |
 |
 | Continuing the trend of increased email contacts in 2022, quarter two of 2023 stayed at a high volume, resulting in a 91.4% score for this measure for this quarter.
| 7/2023
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