Service - DMV Email Service

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Description

DMV email service provides an efficient alternative to phone requests for information. Increased utilization of the email option for less complicated topics allows our phone staff to provide in-depth service to customers with more complex requests. It is important for emails to be answered in a timely manner (within 24 hours) so that customers do not telephone, resulting in a duplicative contact. Each week, the DMV counts the total number of emails received by the various official inboxes linked on the wisconsindot.gov site and calculates the percent that were responded to within 24 hours.

How is this measure trending?​​  ​​​​Unfavorablered down​​

​​ More information

 

[1] Calendar Year - Current year data is year-to-date.

Service: High quality and​ accurate products and services delivered in a timely fashion by a professional and proactive workforce.