Service - DMV Phone Services

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Description

The Division of Motor Vehicles receives an average of 1.11 million phone calls each year from individuals, businesses and other governmental entities. The subject of these calls range in complexity from a simple request for a Service Center's location to questions about CDL F​edMed requirements. Our target is to answer 80 percent of all the calls offered within three minutes.

How is this measure​ trending?​​  ​​Unfavorablered down

More inf​ormation

 

[1] Calendar Year - Current year data is year-to-date.
[2] Calendar Year - The performance goal for DMV phone service changed in July 2018 from answering 80% of phone calls within 2 minutes to answering 80% of phone calls within 3 minutes. This change was made in recognition of the numerous alternatives available to customers to get their questions answered, including a newly prioritized DMV e​mail service goal.

Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.

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