Service - DMV Phone Services

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Description

The Division of Motor Vehicles receives an average of 1.11 million phone calls each year from individuals, businesses and other governmental entities. The subject of these calls range in complexity from a simple request for a Service Center's location to questions about CDL F​edMed requirements. Our target is to have the average wait time be less than 3.5 minutes.

How is this measure​ trending?​​  UnfavorableRed down arrow

More inf​ormation

 

[1] Calendar Year - Current year data is year-to-date. Measure trend based on quarterly data comparison. 
[2] Calendar Year - The performance goal for DMV phone service changed from answering 80% of phone calls within 3 minutes to an average wait time of less than 3.5 minutes​. This change was made to make it easier for customers to understand the goal and in recognition of the numerous alternatives available to customers to get their questions answered, including a newly prioritized DMV e​mail service goal.

Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.

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