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Upon reaching eligibility, customers scheduling a first-time driver skills test expect to find adequate appointment slots available at their preferred location. DMV customer service centers track the number of instruction permits issued to estimate future demand for road skills tests. Our goal is to have enough tests available to meet 90 percent of the estimated demand when those customers become eligible.
How is this measure trending? Holding
 Month - Due to the pandemic, road test services were suspended from March until mid-May in 2020.
Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.