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For many customers, their primary contact with the department is through the Division of Motor Vehicles (DMV), and our DMV service centers conduct more than 2 million in-person transactions each year. Our goal is that all customers receive quality service within a reasonable amount of time, and our target is for 80 percent of customers to be served within 20 minutes of arrival at our 30 five-day DMV customer service centers.
How is this measure trending? Unfavorable
 Calendar Year - Current year data is year-to-date.
Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.