Wisconsin State Patrol's Communications Unit utilizes a variety of computer programs and technologies to track incidents and obtain and relay critical information for emergency services. Law Enforcement Dispatchers (LEDs) within the unit serve in a critical role as the central coordination point-of-contact between law enforcement, emergency services and the public.
The unit provides non-stop statewide dispatch services from four communication centers located at the following State Patrol facilites:
- Northwest Region - Eau Claire Post
- Southwest Region - DeForest Post
- Northeast Region - Wrightstown Post
- Southest Region - Waukesha Post
The Communications Unit works closely with the Wisconsin Department of Transportation (WisDOT) Traffic Management Center to coordinate traffic incidents and events throughout Wisconsin's interstate and highway systems and with external partner agencies across Wisconsin and the Midwest.
The Wisconsin State Patrol utilizes MACH software for dispatching and command operations. MACH is a communications software that features silent dispatching, secure car-to-car messaging, in-car mapping and the ability to query the Wisconsin Transaction of Information for Management of Enforcement (TIME) System. MACH is integrated with Traffic and Criminal Software (TraCS) to provide a complete public safety solution. RapidSOS is also used by dispatchers to geo-locate callers in need based on their cell phone plotted location.
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