MAPSS Performance Improvement Program | Contacts |
Budget | Open Book
Within WisDOT the Continuous Improvement (CI) team is responsible for collecting improvement information and coaching department staff on various CI concepts. A point of contact within each division gathers division data and helps their team draft a division specific CI plan for each calendar year. These plans list proposed projects, training requests and a CI communication strategy.
WisDOT collaborates with the
Department of Administration's (DOA's) Strategic Management and Planning program to help Wisconsin's government operate more efficiently and effectively. WisDOT reports improvements to the Governor's Office through DOA by state fiscal year (July 1 - June 30).
DOA's Strategic Management and Planning program requires WisDOT project submittals to report at least one of the following
metrics.
- Annual hours repurposed
- Annual cost savings
- One-time cost savings
- Lead time reduction (days)
- Process steps eliminated
The graphics below summarize the improvement projects completed by the Divisions of Budget and Strategic Initiatives (DBSI), Business Management (DBM), Motor Vehicles (DMV), State Patrol (DSP), Transportation Investment Management (DTIM), and Transportation System Development (DTSD) in 2020 and 2021.
2021 Project Highlights
Annually, over 1,000 customers submit dealership complaints to the Division of Motor Vehicles. An improvement team worked to
automate this process increasing accessibility and reducing turn-around time for customers.
Contacts
JoAnn Prange Performance Improvement Analyst Wisconsin Department of Transportation Division of Budget and Strategic Initiatives (608) 261-6120 joann.prange@dot.wi.gov | Sebastian Ruiz Performance Improvement Analyst Wisconsin Department of Transportation Division of Budget and Strategic Initiatives (608) 266-2370 sebastian.ruiz@dot.wi.gov |