​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ MAPSS Performance Improvement Program | Contacts | Budget | Open Book

Within WisDOT the Continuous Improvement (CI) team is responsible for collecting improvement information and coaching department staff on various CI concepts. A point of contact within each division gathers division data and helps their team draft a division specific CI plan​ for each calendar year. These plans list pro​posed projects, training requests and a CI communication strategy.​

WisDOT collaborates with the Department of Administration's (DOA's) Strategic Management and Planning program​​ to help Wisconsin's government operate more efficiently and effectively. WisDOT reports improvements​ to the Governor's Office through DOA by state fiscal year (July 1 - June​ 30).

DOA's Strategic Management and Planning program requires WisDOT project submittals to report at least one of the following metrics.

​The graphics below summarize the improvement projects completed by the Divisions of Budget and Strategic Initiatives (DBSI), Business Management (DBM), Motor Vehicles (DMV), State Patrol (DSP), Transportation Investment Management (DTIM), and Transportation System Development (DTSD) in 2020 and 2021.​

​The Division of Motor Vehicles (DMV) processed over 970,000 new eNotify sign-ups, electronic application submissions, and online duplicate driver license and identification card transactions in 2021. This was an increase from about 700,000 in 2020. Learn more about how DMV helped Wisconsinites transition to these electronic services​.​

Continuous Improvement Archive​

​2021 Project Highlights: Creating online dealer complaint form

Lean Improvement Projects​

Contacts