Continuous Improvement at WisDOT

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ MAPSS Performance Improvement ProgramContacts | BudgetOpen Book

Within WisDOT the Continuous Improvement (CI) team is responsible for collecting improvement information and coaching department staff on various CI concepts. A point of contact within each division gathers division data and helps their team draft a division specific CI plan​ for each calendar year. These plans list pro​posed projects, training requests and a CI communication strategy.​

WisDOT collaborates with the Department of Administration's (DOA's) Strategic Management and Planning program​​ to help Wisconsin's government operate more efficiently and effectively. WisDOT reports improvements​ to the Governor's Office through DOA by state fiscal year (July 1 - June​ 30).

DOA's Strategic Management and Planning program requires WisDOT project submittals to report at least one of the following metrics.

  • ​Annual hours repurposed
  • Annual cost savings
  • One-time cost savings
  • Lead time reduction (days)
  • Process steps eliminated

​The graphics below summarize the improvement projects completed by the Divisions of Budget and Strategic Initiatives (DBSI), Business Management (DBM), Motor Vehicles (DMV), State Patrol (DSP), Transportation Investment Management (DTIM), and Transportation System Development (DTSD) in 2020 and 2021.​

2022 Project Highlights

​The Division of Motor Vehicles (DMV) processed over 970,000 new eNotify sign-ups, electronic application submissions, and online duplicate driver license and identification card transactions in 2021. This was an increase from about 700,000 in 2020. Learn more about how DMV helped Wisconsinites transition to these electronic services​.​

Continuous Improvement Archive​

​2021 Project Highlights: Creating online dealer complaint form

Lean Improvement Projects


​Ryan Spaight
Policy, Performance, and Research Section Chief
Wisconsin Department of Transportation
Division of Budget and Strategic Initiatives​
(608) 266-1322
Sebastian Ruiz
Performance Improvement Analyst
Wisconsin Department of Transportation​​
Division of Budget and Strategic Initiatives
(608) 266-2370​