​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ MAPSS Performance Improvement Program | Contacts | Budget | Open Book

Within WisDOT the Continuous Improvement (CI) team is responsible for collecting improvement information and coaching department staff on various CI concepts. A point of contact within each division gathers division data and helps their team draft a division specific CI plan​ for each calendar year. These plans list pro​posed projects, training requests and a CI communication strategy.​

WisDOT collaborates with the Department of Administration's (DOA's) Strategic Management and Planning program​​ to help Wisconsin's government operate more efficiently and effectively. WisDOT reports improvements​ to the Governor's Office through DOA by state fiscal year (July 1 - June​ 30).

DOA's Strategic Management and Planning program requires WisDOT project submittals to report at least one of the following metrics.

​The graphics below summarize the improvement projects completed by the Divisions of Budget and Strategic Initiatives (DBSI), Business Management (DBM), Motor Vehicles (DMV), State Patrol (DSP), Transportation Investment Management (DTIM), and Transportation System Development (DTSD) in 2020 and 2021.

​Annually, over 1,000 customers submit dealership complaints to the Division of Motor Vehicles. An improvement team worked to automate this process​ increasing accessibility and reducing turn-​around time for customers.​

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