Processing hours

DMV technical staff is available to help with any online system problems Monday through Friday 8 a.m. to 5 p.m., however, processing can take place outside of this time frame. Some planned outages may occasionally occur. These outages will be communicated with sufficient lead-time to allow for any necessary contingency plans.


Web Access Management System (WAMS)

For logon ID and password questions go to WAMS internet site.

Agent Partnership Unit (APU)

For questions related to the completion of electronic title/registration applications, contact DMV's Agent Partnership Unit at (608) 266-3566 between the hours of 8 a.m. and 4:30 p.m., Monday through Friday or email your question. We encourage new users to call APU when processing their first application.

Dealer Licensing Unit (DLU)

For questions regarding the sign-on process, user ID, user roles, or password questions, call DMV's Customer Service Unit at (608) 266-1425. Phones are answered between the hours of 8 a.m. and 4:30 p.m. Monday through Friday. You can also email your questions.


For more information about the benefits of the eMV Agent program, contact:

Dealer & Agent Section
P.O. Box 7909
Madison, WI 53707-7909

Phone (608) 266-3566​
Fax (608) 266-9552