eMV PARTNER FAQs

Access the eMV PARTNER processing system

  • If you have already processed titles using eMV PARTNER, then you can electronically access the system from anywhere that can access the internet.
  • If you plan on printing from a remote location or a different computer, you will have to change your Adobe reader settings.
    • You will need the Adobe Reader to view and print eMV PARTNER forms. For information about getting a free copy of Adobe Reader, visit WisDOT's software information
    • Remember to change your Adobe Reader settings before processing applications. This allows you to process consecutive applications without logging back into the application.
      • Find your computer's list of programs.
      • Select Adobe Reader.
      • Click on Edit.
      • Click on Preferences.
      • Depending on which version of Adobe Reader you have, select either Options or Internet from the list of the left side of the window.
      • Unclick the first box - display PDF in browser.
      • Click on OK
      • Exit Adobe Reader

Contact Information

Sign-Up/Technical troubleshooting

Processing Questions

Who do I direct processing questions to?

For questions related to the completion of electronic title/registration applications, contact DMV's Agent Partnership Unit (APU) at (608) 266-3566 between the ours of 8 a.m. and 4:30 p.m., Monday through Friday or email your questions.

How do I reprint a form?

You must have a processing role in order to reprint a form. Once you have the role, the "Reprint Forms" link should appear on the dashboard under Reports. The Wisconsin Title Number or VIN can be entered to access/reprint forms.

The yellow mailing labels have boxes for 13 digits, but the eMV PARTNER ;title number has 11 digits. What numbers do I write in the boxes?

Write the last eMV PARTNER title number for that day’s work. Omit the last digit of the title number. This is actually the check-digit and is not necessary.

Ordering additional yellow mailing labels

Agents can order mailing labels online using eMV PARTNER. You must have the Inventory Role assigned to you. Once you have the role, the Plates & Stickers Inventory option will be visible on the dashboard. Select the "Download Mailing Labels Form" link, complete the form, and submit it to the email address indicated on the form.

Can the MV11 be printed on regular paper?

Yes. IMPORTANT ODOMETER INFORMATION REQUIREMENTS BELOW:

When a vehicle is sold, all sellers must disclose the odometer in writing when an odometer is required on one of the following:

  • Title
  • MV11 Wisconsin Title and License Plate Application
    • If MV11 is printed on plain paper
      • Odometer must be recorded on one of the following:
        • Title
        • MV2488 Vehicle Transfer and Odometer Mileage Statement
        • MV2690 Power of Attorney Odometer Statement if the title is currently held by the lien holder
    • If MV11 is printed on the secure MV11 stock
    • MV2690 Power of Attorney Odometer Statement (if the title is currently held by the lien holder)
    • MV2488 Vehicle Transfer and Odometer Mileage Statement
      • Complete and submit a DT1435 to order this form

Processing Questions

Error message: “This is not the most current title for this vehicle. Have customer provide most current title or mail application to DOT."

There may be a more recent title issued. You can verify this using the Vehicle Inquiry function. If a more recent title has been issued, obtain the newer title from the seller or call APU at (608) 266-3566 for assistance.

Error message: “Transaction already in progress for this title number."

The application has already been started and Pended. It can be completed by selecting Pended Transactions and selecting Edit on the applicable transaction. The application can then be processed to completion.

What do I do if the new plate issued by eMV PARTNER has the wrong expiration date?

When issuing a new plate, the date of delivery determines the expiration date. If the delivery date was entered incorrectly, reset the transaction and process with the correct delivery date.

Problems searching for non-individuals: The system returns a number of results, but none are a match. Now what?

The eMV PARTNER system prevents the creation of a non-individual customer record unless there are no results from the search. The search criteria needs to be narrowed by adding a zip code or other additional name/address information. Perform another search. This will allow a new record to be created if the correct record is not found.

What do I do if eMV PARTNER doesn’t find the record for a plate that is being transferred?

  • Personalized plates use the number zero, not the alpha character O.
  • Do not use spaces.
  • An incorrect plate type (e.g. AUT, LTK, KID) may have been selected.
  • Contact the customer if the plate number was recorded incorrectly.
  • Try vehicle inquiry if the plate came from the trade in. Enter the VIN or Wisconsin Title Number to view plate information.

Applications that could not be completed

Applications that cannot be processed using eMV PARTNER are to be mailed to DMV for manual processing. This requires the complete application, a completed Mail to DOT form (MV2132 or MV2142), as well as all necessary documents and fees.

WisDOT
P.O. Box 7949
Madison, WI 53707-7949

Errors and resets (deletes)

To correct a completed transaction, it must be reset before 8:00 p.m. the same day processing was completed. If the application was Pended (saved), but not completed, it may be reset at any time. See the Reset/Cancel Transaction Processing Resource for further details and instructions regarding resetting transactions.

If you discover an error and cannot reset the application, contact DMV's Agent Partnership Unit (APU) at (608) 266-3566 for assistance in correcting the error.

Questions?

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Email Wisconsin DMV email service